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Refund & Cancellation Policy

Last updated: [DATE]

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations for purchases made through AdShotAI. As a digital service provider, our refund policy is designed to be fair while protecting against abuse.

2. Credit-Based System

AdShotAI operates on a credit-based system. Credits are purchased in packages and used to generate images. Once credits are used to generate an image, they cannot be refunded unless under exceptional circumstances outlined in this policy.

3. Refund Eligibility

3.1 Unused Credits

Unused credits may be eligible for refund under the following conditions:

  • Refund request made within [X] days of purchase
  • Credits have not been used to generate any images
  • Account is in good standing

3.2 Service Issues

Refunds may be issued if:

  • Service is unavailable for extended periods (more than [X] hours)
  • Technical errors prevent image generation despite valid attempts
  • Generated images do not meet quality standards due to platform errors

3.3 Duplicate Charges

If you are charged multiple times for a single transaction due to a technical error, we will refund all duplicate charges immediately upon verification.

4. Non-Refundable Scenarios

Refunds will NOT be issued for:

  • Credits that have been used to generate images
  • Dissatisfaction with AI-generated image quality or style (subjective results)
  • User error in image upload or prompt selection
  • Change of mind after credits have been purchased
  • Account suspension or termination due to Terms of Service violations
  • Credits that have expired (if applicable)

5. Refund Process

5.1 How to Request a Refund

To request a refund:

  1. Contact our support team at [YOUR_EMAIL]
  2. Include your account email and transaction ID
  3. Provide reason for refund request
  4. Allow [X] business days for review

5.2 Refund Review

All refund requests are reviewed within [X] business days. We may request additional information to process your request. You will be notified of the decision via email.

6. Refund Processing Time

Once a refund is approved:

  • Refunds are processed within [X] business days
  • Refunds are issued to the original payment method
  • Processing time may vary by payment provider (Razorpay, bank, etc.)
  • You will receive email confirmation when refund is processed

Note: It may take additional [X-X] business days for the refund to appear in your account, depending on your bank or payment provider.

7. Cancellation Policy

7.1 Account Cancellation

You may cancel your account at any time by contacting us at [YOUR_EMAIL]. Unused credits will be handled according to Section 3.1 of this policy.

7.2 Subscription Cancellation

If you have an active subscription (if applicable), you may cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for the current billing period.

7.3 Service Cancellation by Us

We reserve the right to cancel or suspend accounts that violate our Terms of Service. In such cases, refunds are at our discretion and subject to review.

8. Credit Expiration

[SPECIFY IF CREDITS EXPIRE] - If credits expire, they cannot be refunded after expiration. We recommend using credits before expiration or contacting us if you need an extension.

Current Policy: [SPECIFY - e.g., "Credits do not expire" or "Credits expire after [X] months of inactivity"]

9. Chargebacks

If you initiate a chargeback through your payment provider, your account will be immediately suspended pending investigation. We encourage you to contact us first to resolve any issues, as chargebacks may result in permanent account termination.

10. Dispute Resolution

If you disagree with a refund decision, you may:

  • Request a review by providing additional information
  • Contact our support team for clarification
  • Escalate to [YOUR_SUPERVISOR_EMAIL] if needed

11. Contact for Refunds

For refund requests or questions about this policy, contact us:

  • Email: [YOUR_EMAIL]
  • Subject: "Refund Request - [Your Transaction ID]"
  • Response Time: Within [X] business days

12. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.